Summary: The Sales Coordinator is responsible for supporting day-to-day activities for customer accounts. This role ensures accurate order processing, timely communication, and exceptional customer service while assisting in account growth initiatives.

Essential Duties & Responsibilities:

Responsibilities include, but are not limited to:

Account Support & Coordination:

• Act as day-to-day liaison for assigned accounts.
• Manage order entry, tracking, and delivery coordination of proto-type and pre-production orders.
• Access and distribute customer prototype orders to the appropriate team members and maintain prototype tracker
• Maintains purchase order tracker/ log.
• Ensure accuracy pricing, invoicing, and documentation of all purchase orders for assigned accounts.
• Update and maintain price files in system(s), i.e. AS400n& Future III database with customer shipping information, pricing, etc.
• Provide service contract management support when needed.
• Assists in the recovery of any past due balances from the customer accounts through written and verbal communication.
• Set up customer files when needed.

Customer Service:

• Respond promptly to customer inquiries and resolve issues effectively.
• Maintain strong relationships through proactive communication and follow-up.

Data & Reporting:

• Monitor account performance and prepare regular reports.
• Assist in forecasting based on customer needs.
• Provide support for various sales reporting activities such as Acquisition Plan, Quarterly Quote Report, Monthly Sales Reports, Board of Director Reports, etc.

Collaboration:

• Work closely with sales, plants, program management and finance teams to ensure seamless operations.
• Assist Account Manager/Director with direct customer contact or customer meetings per given direction.
• Support Account Managers/Directors with administrative tasks and presentations.
• Support internal activities including, but not limited to internal/external audits, PDTs, etc.
• Support customer reception area as backup (Auburn Hills specific).

General:

• Supports advanced engineering initiatives & collaborates with R&D teams.
• Ensures adherence to company policies, industry standards & regulatory requirements.
• Monitors & reports on key performance indicators (KPIs).

Qualifications:

• Associate or Bachelor’s degree in Business, Marketing, or related field (or equivalent experience).
• 1–3 years of experience in account coordination or customer service, preferably in automotive.
• Strong organizational and multitasking skills.
• Excellent communication and problem-solving abilities.
• Proficiency in Microsoft Office and CRM systems.

Key Competencies:

• Detail-oriented and accurate.
• Customer-focused mindset.
• Ability to work under pressure and meet deadlines.
• Team player with strong interpersonal skills.

Qualifications:

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Language Skills:

• Ability to read, analyze & interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence & procedure manuals.
• Ability to effectively present information & respond to questions from groups of managers, clients, customers & the general public.

Mathematical Skills:

• Ability to apply concepts such as fractions, percentages, ratios & proportions to practical situations. Understanding of general financial principles. 

Reasoning Abilities:

• Ability to solve practical problems & deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.