The Executive Director of Supply Chain will be responsible for leading and optimizing the company’s end-to-end supply chain operations and systems to support. This executive will oversee customer service, inventory management, warehousing & shipping, supply & demand planning and SIOP/SOE processes, while driving cost-saving initiatives. The Executive Director, Supply Chain, will ensure operational excellence and stay aligned with the company’s strategic objectives to enhance efficiency, customer satisfaction, and profitability.
Key Responsibilities:
Strategic Leadership:
- Develop and implement supply chain strategies that align with business goals.
- Drive continuous improvement initiatives across all supply chain functions.
- Identify and mitigate risks in the supply chain to ensure business continuity.
Customer Service:
- Establish and maintain high standards for customer service to enhance client satisfaction.
- Develop processes to improve order fulfillment, response time, and service levels.
- Collaborate with internal teams to ensure seamless communication and issue resolution.
Inventory & Warehouse Management:
- Optimize inventory levels to balance cost efficiency and product availability.
- Implement best practices in warehouse management to improve efficiency and accuracy.
- Drive automation and technological advancements in warehouse operations.
Shipping & Logistics:
- Oversee domestic and international logistics operations to ensure timely and cost-effective deliveries.
- Partner with carriers and logistics providers to enhance distribution capabilities.
- Optimize transportation strategies to reduce costs and improve service levels.
Demand & Supply Planning / SIOP Process:
- Implement and lead demand forecasting and supply planning to support business growth.
- Implement and enhance the SIOP process for improved cross-functional collaboration and decision-making.
- Drive alignment between sales, operations, and finance to ensure accurate planning and execution.
System Implementation & Technology Optimization:
- Oversee the implementation and continuous improvement of supply chain systems and tools.
- Leverage data analytics to enhance decision-making and operational efficiency.
- Ensure ERP and digital solutions are effectively utilized to streamline supply chain processes.
Engagement & Process Improvement:
- Foster a culture of collaboration, accountability, and innovation within the supply chain organization using aligned business vision.
- Develop and mentor a high-performing team through training and professional development.
- Continuously identify opportunities to streamline processes and drive efficiencies.
Cost Savings & Financial Performance:
- Develop and execute cost-reduction initiatives without compromising service and quality.
- Collaborate with Operations and Commercial to manage budgets, forecasts, and performance metrics while aligning with financial strategies.
- Monitor key supply chain KPIs and adjust strategies as needed to achieve financial targets.
Cross-Functional Collaboration:
- Work closely with commercial, operations, finance, and other key stakeholders to align supply chain objectives with business needs.
- Support new product launches and expansion initiatives by ensuring supply chain readiness.
- Act as a key member of the leadership team, contributing to overall company strategy and decision-making.