Strattec Security Corp.

Customer Service Representative

2 months ago
Job ID
2017-2963
El Paso Distribution Center
Shift
First

Responsibilities

SUM MARY:

To analyze and interpret the customer's product demand (quantity and timing) through the use of the STRATTEC business systems and customer supplied systems, maintain appropriate inventory levels of those products at STRATTEC, in transit to the customer, and at the customer's plant.  Be the primary contact to the customer's plant schedulers.  Assures the customer that STRATTEC is aware of their product demand, appreciate their business and strives to satisfy that demand.

 

JOB DESCRIPTION:

  • Solicits and maintains favorable contact with current and potential customers.
  • Manages customer product orders from order entry to consumption at the customer’s plant.
  • Analyzes reasonableness of customer demand to determine over/under demand errors or demand in excess of quoted capacity, and takes appropriate corrective action.
  • Develops and coordinates a shipping plan and shipping plan changes.
  • Reviews STRATTEC product inventories in customers’ plants five times a day to detect daily demand changes  (Ford)
  • Understands each customer’s scheduling, releasing and receiving systems as well as their delivery expectations.
  • Maintains all current records and necessary historical data accurately for all products.
  • Initiates and executes inventory obsolescence claims to the customer
  • Analyzes, finds causes and corrects shipping discrepancies between STRATTEC and customer records.
  • Manages effectively dates for product changes with Production Control Inventory Analyst.
  • Approves and disputes freight debit notes with supporting documentation, to the customer and fills out premium freight forms, as needed.
  • Reviews, analyzes, challenges and reports on customer monthly rating of STRATTEC in terms of delivery performance.
  • Participates in customer provided training sessions, product launch meetings, etc.
  • Visits on site with customer plant schedulers for the purpose of relationship building, problem resolution and value creation.
  • Participates in problem solving sessions and regularly attends scheduled team meetings and product design reviews.
  • Advises product business team of customer service delivery issues, particularly problems whose solution is team related.
  • Advises product business team of new or revised expectations by the customer.
  • Brings significant problems associated with fulfilling STRATTEC's commitment to the Customer Service Supervisor or to the Product Team, whichever is more appropriate for the issue at hand.

Qualifications

SKILL REQUIREMENTS:

  • Excellent organizational and interpersonal skills, problem solving and analytical skills.
  • Solid math skills related to a manufacturing environment
  • Marketing, sales forecast, and basic business skills
  • Manufacturing and production planning and inventory control skills (including ECO and Obsolescence management skills)
  • Experienced in EDI communications
  • Must be bi-lingual (English/Spanish)
  • Must be authorized to work in the US, and be able work the hours necessary to complete the job and be available for some travel.

 

EDUCATION & EXPERIENCE:

  • Bachelors degree or two to four years related experience and/or training in customer service;  experience with invoicing preferred.
  • Strong Excel skills
  • Customer Web Portals experience

STRATTEC SECURITY CORPORATION is an equal opportunity employer and practices affirmative action to recruit, hire, train, upgrade, transfer and promote persons in all job titles without regard to race, color, creed, religion, sex, age, national origin, disability or protected veteran status.

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