ESSENTIAL DUTIES AND RESPONSIBILITIES .

• Learn on the job experience on the various computer applications used, their capabilities and their use, through the means of self-paced tutorials and every day real world experiences.
• First level general Helpdesk support for End-Users focusing on proper operation of computer hardware and applications; Microsoft Office, Adobe Acrobat, Groupwise email, Internet browsers and others.
• Provide user hardware support for workstation, printer, and plotter issues.
• Assist with computer system imaging using standardized desktop management tools.
• Assist with backup and archive operations.
• Continued development into a strong and effective team player while working with a geographically distributed support team.
• Ensure documentation standards are created and adhered to.
• Participate in projects and testing as required.
• Research, troubleshoot, and resolve issues reported via Helpdesk.
• Ability to track and close tickets in the Helpdesk queue.
• Other duties may be assigned

 EDUCATION and/or EXPERIENCE

-At minimum, a High School diploma and in the process of obtaining either a four year bachelor’s degree, Sophomore standing. an Associate's degree (A. A.) or equivalent from a two-year College or technical school in Engineering, Information Technology or Computer Science.

-This is a year round internship and the right candidate must be available to work during the school year and during the summer break.

DESIRED COMPUTER SKILLS          

• Novice computer skills with a minimum of “basic-to-moderate” skills in the operation of computer hardware and software; including but not limited to MS-Office, Internet Explorer/Chrome/FireFox, e-mail, and more.
• Primary operating system knowledge of Windows is required. Additionally, basic knowledge/skills with UNIX/Linux operating systems is a plus.
• Conceptual understanding of basic networking and network protocols such as TCP/IP, RDP, TELNET, FTP.
• Conceptual understanding of basic wired and wireless networking.
• Aptitude for learning quickly and a strong desire to become a computer support expert.
• Strong verbal and written communication skills a must.
• General computer experience at home supporting friends and family a plus.

STRATTEC SECURITY CORPORATION is an equal opportunity employer and practices affirmative action to recruit, hire, train, upgrade, transfer and promote persons in all job titles without regard to race, color, creed, religion, sex, age, national origin, disability or protected veteran status.